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Registration & Account Management: Guide to ERA Everywhere

New ERA Everywhere Users

You will receive an email from ERA Everywhere with a link to login to your account and instructions to set your password. Once you have this email, please login and reset you password to ensure your account is secure.

Password Advice: Choose a password with at least eight characters, a combination of upper and lower case letters, numbers and/or keyboard symbols.

When choosing a password, we do not recommend the use of the following:

  1. Your username, actual name or business name.
  2. Family members’ or pets’ names.
  3. The word ‘password’.
  4. Numerical sequences.
  5. A single commonplace dictionary word

Once you have chosen a password, next time you wish to login, simply navigate to eraeverywhere.com and select ‘Login’ in the top right hand corner. You will then be asked to enter the email address that you used to set the account with and your chosen password.

Never disclose your passwords to anyone else. If you think that someone else knows your password, change it immediately.

 


 

Forgotten Password Reset

Please follow these steps if you need to reset a forgotten password

  1. Select on the ‘Forgotten Password?’ link on the Login page, under the login area.
  2. You will see a ‘Forgotten Password Email’ pop-up appear (see below), please enter your email address in the box and Select ‘Forgot your Password’. You will then receive an email from ERA Everywhere, please follow the link and enter a new password.
  3. You will then receive the below email from ERA Everywhere, please follow the link and enter a new password.

   The link sent will automatically expire once used, and if not used within 24 hours you will need to request a new link.

   If you receive a password reset link that you didn’t request, please contact us.

 

 


 

My Account: Dashboard

1. Personal Details

These are the contact details we have for the account user.

2. Default Delivery Address

This is the default delivery address which was provided to ERA Everywhere from your existing account or account application form.

These details can only be edited by the ERA Everywhere Team. If you need to make any changes, please get in touch.

 

 


 

Reseting/Changing Password

Password Advice: Choose a password with at least eight characters, a combination of upper and lowercase letters, numbers and/or keyboard symbols.

When choosing a password, we do not recommend the use of the following:

  • Your username, actual name or business name.
  • Family members’ or pets’ names.
  • The word ‘password’.
  • Numerical sequences.
  • A single commonplace dictionary word

Once you have chosen a password, next time you wish to login, simply navigate to eraeverywhere.com and select ‘Login’ in the top right hand corner. You will then be asked to enter the email address that you used to set the account with and your chosen password.

Never disclose your passwords to anyone else. If you think that someone else knows your password, change it immediately.

 


 

Account History

From here you can review and download previous orders and invoices. Additionally, from you order history you can place repeat orders

Please Note: Out of stock products and discontinued products will not be added to the basket, if you have any issues with placing a re-order please contact our customer service team on 01922 490 000.

1. Order History

  • Sort by – Allows you to sort orders by A-Z, Z-A etcTo find previous orders in your order history, you can refine the results using the following filters:
  • Order Status - Allows you to filter orders by received, processing and cancelled. Once filtered you should only see orders marked as the option you have selected.
  • From Year – Allows you to only view orders from the selected year.Your Order History Screen Capture

Searching by Order Number

Using our smart search filter, when you start to enter the order number in the search box the orders on the page will start to filter automatically, display only the results which match the reference entered.

This means that if you only know part of the order number, you can narrow down the search results based on the part of the order number you remember.

Please Note: Once your order has been successfully delivered and processed the order reference will movie from order history to invoice history

2. Invoice History

To check, print or send copies of invoices for your orders and goods. Invoice history provides an online resource to help you keep on top of your ERA account.  

  • Sort by – Allows you to sort invoices by A-Z, Z-A etc
  • Invoice Status - Allows you to filter invoices by open or closed. Once filtered you should only see invoices marked as the option you have selected
  • From Year – Allows you to only view invoices from the selected.

Your Invoice History Screen Capture

  

Search by Invoice Number

Using our smart search filter, when you start to enter the invoice number in the search box the orders on the page will start to update.

This means that if you only know part of the invoice number, you can narrow down the search results based on the part of the invoice number you remember.

 

 


 

Signing out of your Account

You can protect your ERA Everywhere account by signing out each time you’ve finished ordering. To log out of your ERA Everywhere account, select on ‘Log Out’ on the top right of the ERA Everywhere site.