For ERA, it’s not just the product that’s important, it’s also the aftercare provided to its valuable customers that helps to set it apart from its competitors.
‘We really care,’ said Gaynor Norman, Resolutions Team Leader.
‘Of course, we want to deliver first-class products, but we absolutely believe in providing the kind of service that all our customers can rely on should they have an issue – that’s where ERA’s Resolution Team comes in.
‘Our team name says it all – we strive to resolve any issues no matter how small – from a simple delivery query to a more complex technical issue.
Help 24 hours a day, 7 days a week
‘Our customers, including locksmiths or any other tradespeople fitting our products, as well as homeowners, can reach our friendly team during the hours of 8.30am til 5.00pm on 01922 490050. Out of hours, customers can contact the ERA Help email address firstname.lastname@example.org and we will pick up the message and contact them directly as soon as possible. We aim to offer straight-forward advice and reassurance.
Extra help on site
‘Occasionally we find that a customer needs additional support on site, perhaps with fitting a new product for the first time. In this instance, we will send one of our engineers who will be able to guide our customer and resolve the issue.’
A team you can trust
Gaynor said, ‘We’re professional and swift in our response, but approachable and human too. Our customers truly matter to us and we’re proud to offer the support of our Resolutions Team.’