Latest customer updates below, if you still have a question, please get in touch.
Christmas Despatch Dates
21st October 2026
With Christmas just around the corner, we're letting you know when we plan to wrap up for the festive season.
If you would like your order to arrive before Christmas, our last despatch will be on Tuesday 22 December 2026 (order cut off 12pm).
For any customers ordering sash balances required before 22 December 2026, we would ask that orders are placed by 3pm, 15 December 2026.
We will be closing our offices for the Christmas break on Thursday 24 December 2026 and will reopen on Monday 4 January 2027.
During this time, you can still place orders with us online. However, any orders will not be despatched until 4 January 2027 at the earliest.
If you have any questions, please contact our customer service team or your local account manager.
Wishing you a Merry Christmas and a Happy New Year from everyone at ERA.
Key Dates
• Tuesday 15 December 2026 – last order date for Sash Balances
• Tuesday 22 December 2026, 12pm cut off – last despatch date before Christmas break
• Thursday 24 December 2026 – offices close for the Christmas break
• Monday 4 January 2027 – offices reopen and first available despatch date