With customer convenience firmly at the forefront of business, ERA, the UK’s home security specialist now offers Next Day Delivery on all orders received by 5pm.
Flexibility is key
Understanding that their customers need flexibility to function in today’s competitive market, ERA is committed to providing a delivery service that suits their needs and enables them to order the product they require at short notice.
Tania Tams, Head of Marketing at ERA said, ’Allowing our customers to be as flexible and efficient as possible, the Next Day Delivery Service with 5pm cut off is a huge achievement for ERA, having taken significant investment of resource to deliver the right service, with our warehouse team now working until 10pm to fulfil orders. This is a great asset not only to our larger customers, but also to smaller businesses who rely on quick turnaround and avaialbility rather than hold larger stocks themselves”
Richard Eden, Head of Supply Chain & Distribution, went on to explain, ”It has been a significant step change in operation to gear our warehousing teams and transport to deliver confidently on the 5pm cut off, but we have come together as a team to put the right processes in place to make this a service our customers can depend on. This will add not just flexibility, but can in turn lower the costs of inventory and storage for our customers given they can now get product from us at even shorter notice. The 5pm cut-off adds further value to the already great service offering of 98% product availability that ERA are proud of.”
’An exciting development for us, we look forward to working together with our customers to help fulifil their needs.’