Please find below the terms and conditions of the customer satisfaction survey sent out to selective ERA Home Security customers in March 2025.
What we’ll do with your data
- By completing our survey and submitting your information, you agree that we can process the data in accordance with our privacy policy
- By ticking the box to be contacted, you agree that we can use your data to contact you via telephone or email
- If you agree to be contacted, your personal data will be processed in accordance with our privacy policy
- If you wish to not be contacted, your personal data will not be stored and information will only be used for analytical purposes
- Your information will not be passed onto a third party
- Find out more about our privacy policy and how we process your data here.
Conditions for entry
- The survey is being conducted by ERA Home Security Ltd and Terms & Conditions are governed by english law
- ERA accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be digitally delivered or submitted for any technical or other reason. Proof of digital delivery of the entry is not proof of receipt by ERA
- ERA accept no responsibility for any costs incurred as a result of completing and submitting the survey
- ERA reserve the right to refuse entry to anyone in breach of Terms & Conditions
- Entrants will need to have been a customer of ERA and/or transacting on our website 'https://www.eraeverywhere.com' for at last three months from the receiving our survey
- No purchase is necessary
- No rewards or incentives are provided for completion of survey
- ERA are not obligated to offer incentive nor obligated to take feedback into account. For individual or specific concerns related to a product defect or refund owed, please contact our customer services team on 019022 490049
- Entrants must be a resident of the UK only
- The survey will be sent out via email to customers in our database or sent to you via a member of our customer services team
What we ask of you
- One survey completion per customer – multiple entries are not permitted and will be discounted
- You must provide an honest, truthful and accurate reflection of the service received by ERA during your time as a customer
Survey closes on 20th March 2025. Entries received after this time will be discounted.
